We understand that sometimes you may need to return or exchange an item you have purchased from Makedasworld. We are here to help make the process as easy and convenient as possible.
Returns
We accept returns for items that are unworn, undamaged, and in their original packaging within 14 days of purchase. To return an item, please follow these steps:
- Email us at [email protected] with your order number and the reason for your return.
- We will send you a return shipping label.
- Pack the item securely in its original packaging and affix the return shipping label.
- Ship the item back to us at the following address:
8 Aare Avenue, New Bodija Ibadan, Nigeria
Exchanges
If you would like to exchange an item for a different size or color, please follow the same return process as above. Once we receive your returned item, we will process an exchange and ship the new item to you.
Refunds
Once we receive your returned item, we will inspect it and issue a refund to your original payment method within 5-7 business days.
Exceptions
The following items are not eligible for return or exchange:
- Sale items
- Gift cards
- Items that have been used or damaged
Please note:
- Shipping costs for returns are the customer’s responsibility.
- We recommend that you insure your return shipment for the full value of the item.
- We cannot accept returns or exchanges for items that were purchased from a third-party seller.
Additional Terms and Conditions
- We reserve the right to refuse a return or exchange if the item is not in its original condition or if it appears to have been used or damaged.
- We may charge a restocking fee of up to 20% for returned items.
- We are not responsible for lost or stolen return shipments.
Contact Us
If you have any questions about our refund and returns policy, please do not hesitate to contact us at [email protected]